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Legal information for Ukraine

Consumer protection

If this request concerns a distance/remote service contract, the consumer information must be provided before placing an order, including complaint-handling/contact information. Legal basis: Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII.

E-commerce ordering

If the transaction is concluded online, the seller/service provider’s required information must be disclosed so the consumer can identify the provider and understand contract terms before completing the online order. Legal basis: Про електронну комерцію | від 03.09.2015 № 675-VIII.

Personal data

If your request involves personal data processing (for example, booking or contacting us), you must be informed about the processing and have a valid legal basis/consent where required. Legal basis: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

Інформацію українською мовою про подання запиту, обробку персональних даних та порядок звернення можна отримати за контактами нижче.